Privacy Notice

Who controls your information

Optimal Deviation, trading as RentACleaner, determines how marketplace account information is used. Independent cleaners may be separate controllers for records they keep for service, legal and tax duties. Stripe provides payment and identity services under its own privacy terms.

Information we collect

• Account, contact, profile, role and cleaner business details.
• Property defaults, pets, service locations and access notes supplied for cleaning work.
• Bookings, availability, packages, prices, payments, payouts, refunds, tips and disputes.
• Messages, reviews, support contacts, notifications and safety reports.
• Saved cleaners, availability alerts and referral records.
• Optional cleaner identity, background-check, address and insurance evidence.
• Search and cleaner business-location coordinates used for proximity search and maps.
• Device, browser, network, consent and diagnostic data.

Card details and Stripe identity checks are collected directly by Stripe. Cleaner verification evidence is restricted to the cleaner and authorised reviewers, scanned before storage and removed according to the configured retention policy.

Where information comes from

Most information comes from you. We may also receive information from the other participant in a booking, Stripe and communications providers, your device when you request nearby results, and authorised staff carrying out support, verification, safety or dispute work.

Location transparency

A cleaner's selected business or service-base coordinates are shown accurately on the public marketplace map. A customer's search location is used to return nearby results. A booking's service location is available only to the customer, the booked cleaner and authorised support or safety staff where access is necessary.

Purposes and legal bases

We use information to provide accounts, search, booking, messaging, payments, calendars, notifications, verification and safety features where needed to perform our contract. We also use it to prevent fraud, secure and improve the service, support users, maintain records and resolve disputes where necessary for legitimate interests, and to meet tax, payment, court, safeguarding and regulatory obligations.

Optional analytics, support chat and advertising technology follow the choices shown in the privacy controls where consent is required. Acknowledging this notice is not consent to those optional purposes. We do not currently sell personal information.

Who receives information

We share only what is needed with the customer or cleaner involved in a service; authorised RentACleaner staff; Stripe; Microsoft Azure and Azure Communication Services; and mapping and location-search providers. We may disclose information to advisers, insurers, courts, regulators, law enforcement or emergency services where lawfully required.

When allowed by your device choices, Google Analytics and Microsoft Clarity provide analytics, while Tawk.to provides chat on the Help page. International transfers use contractual, adequacy or other safeguards required by applicable law.

Children and younger customers

RentACleaner accounts and bookings are for people who can legally enter a service contract in their country. The marketplace is not directed to children, and a parent, guardian or other authorised adult must make and manage any booking that benefits a younger person. Contact us if you believe a child has provided personal information without appropriate authority.

Automated processing

Search ranking uses information such as location, service area, filters, availability, price and reviews. Security and payment providers may also use automated signals to detect fraud, abuse or payment risk. RentACleaner does not use automated processing alone to make decisions that produce legal or similarly significant effects for marketplace users. Where a restriction or verification decision needs judgement, an authorised person can review the relevant case.

Retention and security

We keep information only as long as needed for service delivery, safety, accounting, disputes and legal duties. Availability alerts expire after their requested window. Verification evidence is removed after review and the configured retention period. Booking, payment, tax, dispute and safety records may be retained longer where needed to establish rights or comply with law.

We use role-based access, restricted document delivery, malware scanning, encryption, audit records and protected tokens, but no internet service can promise absolute security.

Your choices and rights

You can change device privacy choices at any time and request an account data export. Depending on where you live, you may have rights to access, correct, delete, restrict or obtain your information, object or opt out of certain uses, withdraw consent, and complain to your local privacy regulator. We honour Global Privacy Control for applicable marketing choices.

Policy changes

Material changes receive a new version. Signed-in customers and cleaners are asked to acknowledge the current notice. Contact us through Help and support with a privacy question or complaint.